Last updated: 13 October 2026
PJ Lintern And Son (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
PJ Lintern And Son is the data controller for the personal information collected through this website.
Address: Unit 9-10 Crown Trading Estate, Shepton Mallet, BA4 5QQ
Telephone: 01749 342303
Email: jack.l@pjlintern.co.uk
What information we collect
We only collect the information you choose to give us, and a small amount of technical data when you visit the site.
- Enquiry form: your name, contact details (phone number or email address), vehicle registration, and the contents of your message.
- Phone and email: if you call or email us, we may keep a record of your contact details, vehicle details and what you asked us.
- Technical data: your IP address, browser type, device type and the pages you visit, collected through cookies and similar technologies (see “Cookies” below).
How we use your information and our legal basis
- To respond to your enquiry or booking request (quotes, advice, MOT and servicing bookings). Our legal basis is taking steps at your request before entering into a contract, and our legitimate interest in running our business.
- To carry out work on your vehicle and keep service and MOT records. Our legal basis is performing our contract with you and meeting our legal obligations.
- To keep the website secure and working properly. Our legal basis is our legitimate interest.
- To understand how the website is used, where you have agreed to analytics cookies. Our legal basis is your consent.
We do not use your information for automated decision-making or profiling, and we do not sell your information.
Who we share your information with
We only share your information where necessary, with:
- our website hosting and email providers, who process data on our behalf;
- suppliers we use to carry out your work (for example, parts suppliers), where needed;
- the DVSA and other authorities, where required by law (for example, MOT test records);
- our professional advisers, such as accountants, where necessary.
Where providers are based outside the UK, we make sure appropriate safeguards are in place.
How long we keep your information
- Website enquiries that do not lead to work: usually up to 12 months.
- Customer, service and invoice records: up to 6 years, to meet tax, accounting and warranty requirements.
- MOT records: as required by DVSA regulations.
After this we delete or anonymise the information.
Cookies
Cookies are small text files stored on your device. We use:
- Essential cookies, needed for the website to work, which cannot be switched off.
- Analytics or other optional cookies, only if you accept them through our cookie banner. You can change your choice at any time using the cookie settings link, or through your browser settings.
Third-party links
This website links to other sites, such as our Facebook page. We are not responsible for the privacy practices of other websites, so please read their policies.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, where we are not required to keep it;
- ask us to restrict or object to how we use your information;
- withdraw your consent at any time, where we rely on consent;
- ask for your information in a portable format, where it applies.
To use any of these rights, contact us using the details above. We will normally reply within one month.
Keeping your information safe
We take reasonable steps to protect your information from loss, misuse and unauthorised access. No method of sending information over the internet is completely secure, so please avoid sending sensitive details by email or through the website form.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
